• |
Our
professional global operations specialists
are mandated to provide proactive solutions
in response to Clients' needs across
the full range of product lines. |
• |
Each
Client is assigned a primary specialist
responsible for ensuring all client
needs are dealt with effectively by
acting as a central point of contact
for all enquiries. |
• |
The
Client Services Team is available from
6am until 8pm London time, thus providing
coverage throughout European and US
trading hours. |
• |
At
the heart of the business support function,
Client Services work closely with all
other areas of the business to ensure
a swift response to all issues and requests
raised by Clients. |
• |
Regular
Client Site Visits. |
• |
Intra-day
trade reconciliation with the target
of 100% accuracy before End-Of-Day processing.
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IT
support and systems integration. |
• |
Provision
of Daily margin reports, clearly and
easily identifying margin situation. |
• |
Providing
customised data files and electronic
allocations across multiple accounts
and markets. |
• |
Providing
information to auditors on request. |
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Web
Access - a suite of reports and files. |
|
Multiple
or single users ID's and account access.
|
| Flexibility
of customising account and report access
per user. |
| Monthly,
daily and intra-day Statements available
in PDF, CSV and TXT formats. |
| Delivery
of Statements and Files via e-mail,
post or FTP. |
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